Customer Service

Why buy from Superiorlocks.com?

Superiorlocks.com is one of the largest stocking Mul-t-lock® Distributors in the country. Besides our vast inventory, NO ONE knows locks like we do. Superiorlocks.com is not only a shopping site; we will walk you through all the steps of choosing the correct lock for your application. We have over 20 years of High Security experience. Our award winning customer service is second to none. We look forward to earning your trust and your business.

Shipping & Delivery

Because of our vast inventory, 99% of all orders placed before 2:00 PM EST, on our website or over the phone will be shipped with in 1 business day. We ship all of our products via UPS or USPS and as always, all orders over $75 will ship free of charge. Free Shipping does NOT apply to Hawaii or Alaska. Buyer is responsible for any taxes, duties or fees for any international shipments. We will only ship to a bank-verified card holder name & address. If you want to ship to a name or address that's different from the credit card Billing Address, you must add it to your credit card account. Please contact your credit cards customer service department, and ask if they will allow you to add an alternate shipping address to your account. Add the shipping name and address on your order, to the credit card account as an"authorized alternate shipping address". If the issuer does not allow shipping to an alternate address, we can only ship to the card holder's billing address. These regulations are established by the credit card companies for ALL mail, phone and internet orders to protect the consumer. It is not our store policy; it is the policy of Visa, Master Card and Discover. We take a very active role to prevent online fraud. If we have any problems processing your card or verifying the address information you provide, we will contact you.

Privacy & Security

Your privacy and security is our upmost concern, Superiorlocks.com will NEVER sell, give or share your information with anyone. All information obtained from our records is secured by the highest level of security. Our site is encrypted and protected with 256 SSL.

Returns & Replacements

Full refunds for returns are only accepted if the item received is defective from the manufacturer. There will be a 20% restocking fee & cost of shipping for all items returned for any other reason. We do understanding problems occur, in those instance's you may contact our customer service department for information about returns. All Special or Custom orders are not returnable or refundable.

Ordering

Our website is extremely secure. If you are not comfortable placing an order online, you may contact our customer service department and place your order over the phone. Not all pictures are of the actual product, please read the description for actual details.

Payment, Pricing & Promotions

We accept Master Card, Visa, Discover and PayPal.

Viewing Orders

Your account information will always be available for your viewing. All orders placed online will be available for viewing for as long as you keep your account.

Liability

IN NO EVENT SHALL SUPERIORLOCKS.COM, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE. INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE.